Ground issues, trees and storm damage

Published: 9 February 2017

Ground issues

There may be times when a property is affected, directly or indirectly by water or a subsidence problem thought to originate from a Housing New Zealand property. Let us know if you suspect such an issue.



If trees, roots or branches cross the boundary line, they can be cut or trimmed to the boundary so long as it does not affect the whole tree.

You can let us know if there are trees on our property that require maintenance.

If you want us to carry out that maintenance, please contact us.

You can also get information about the maintenance of trees from your Citizen’s Advice Bureau (external link) or local council (external link) .


Storm damage

Let us know if a tree on our property damages your house as the result of a storm. You should contact your insurance company immediately. When you contact us, you will need to provide the information listed above along with your insurance company details.


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