Repairs to my property

Published: 9 February 2017

Urgent repairs

Urgent repairs are problems that affect your health and safety. We'll fix these within 4 hours, wherever possible. Urgent repairs can include:

  • blocked drains, toilet or sewage problems

  • gas leaks or bad water leaks

  • no power or hot water

  • electrical faults.


You may be charged a call-out fee if someone is not home to let in the contractor.


General repairs

Call us on 0800 801 601 anytime if your house or flat needs repairs.

Select Option "1" for Repairs or maintenance

If the work isn't urgent we'll get a contractor to size the job within ten working days.

They may decide that the job needs to be done as soon as possible or that the job becomes part of our planned maintenance programme. Often it makes sense to do a repair, like painting or upgrades over several houses at once rather than doing a repair separately. We will work with you on the best solution.


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