If you break the conditions of your agreement and it is something that can be fixed, we will ask you to fix the problem within 14 days.
If you don't fix the problem, we will ask the Department of Building and Housing for mediation or go direct to the Tenancy Tribunal to end your tenancy and get you to pay any money owed to us.
If you're having difficulty paying your rent, let us know. We may be able to help you with other subsidies such as:
- more suitable arrangements to pay money you owe
- offer suggestions to help you get budget advice
If you break the conditions of your agreement, and it has a serious impact upon us or any other person, we will ask the Tenancy Tribunal to end your tenancy immediately.
Mediation is a way for people to sort out problems with the help of a trained, impartial person. The mediator will try to help the people in a dispute to come to an agreement that works for both parties. For more information about mediation, contact the Ministry of Building, Innovation and Employment Tenancy Services (external link) on 0800 TENANCY (0800 83 62 62).
The Tenancy Tribunal
The Tenancy Tribunal is a court set up to deal with unresolved problems between tenants and landlords. We may apply for a Tenancy Tribunal Order if you:
- owe more than 21 days' rent
- have caused or threatened to cause substantial damage to your house or garden
- have assaulted or threatened to assault a Housing New Zealand staff member or neighbour
- have had 14 days' notice to do something under the tenancy agreement but haven't done it
- have broken one or more of the terms of your tenancy agreement with us and the problem cannot be resolved
- have used or allowed your house or flat to be used for illegal activities.
- For more information about the Tenancy Tribunal, contact the Ministry of Building, Innovation and Employment Tenancy Services (external link) on 0800 TENANCY (0800 83 62 62).
Independent advice for tenants
If you have a complaint or concern about Housing New Zealand, contact us in the first instance on 0800 801 601. If you're not satisfied with the result, you may decide to apply for mediation or to go to the Tenancy Tribunal. Application forms are available from all Department of Building and Housing offices. There is an application fee of $20.
The Department of Building and Housing (external link) also provides free advice for tenants.