Auckland storm – working together in a crisis

The very severe weather event in Auckland overnight on Tuesday 10 April 2018 has again highlighted how well Housing New Zealand (HNZ) staff and contractors respond in a crisis.

The storm’s cyclone force winds and heavy rain resulted in significant damage to Housing New Zealand homes across the Auckland region.

Reflecting on the exceptional response by staff and contractors, our Chief Operating Officer, Paul Commons, says that this event has shown, once again, how well we all work together as a team to support our tenants.

Paul knows only too well about working together to respond to a crisis. In his previous role, he led Housing New Zealand’s repair and rebuild programme following the Canterbury earthquakes.

Those of you reading Contractor Connect who live in Auckland will also be aware the storm caused far greater damage and havoc in some areas across the region than in others.

We’ve included pictures that highlight this and show the magnitude and scale of the problems the storm left behind for staff and contractors.

You’ll also hear first-hand from our two Auckland regional maintenance managers about how they worked with you and area teams to manage the aftermath of the storm.

The Auckland storm – Insurance Council facts at a glance

(source NZ Herald May 2018)

  • 5th biggest storm this century
  • Cost insurers more than $72 million dollars
  • More than 13,000 insurance claims received
  • Cost more than cyclones Gita and Fehi combined
  • 200,000 properties without power
  • Hurricane force winds up to 140km/h
  • 4th storm to hit New Zealand so far this year

The Auckland storm – Housing New Zealand facts at a glance

  • 254 urgent calls from tenants at call centre during the night
  • By 10am the next day, an additional 600 calls received from tenants
  • 645 work orders processed for urgent repairs
  • Types of urgent repairs – electrical, fencing, roofs, spouting, trees, drainage
  • Central North Island also impacted but not as severely as Auckland
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