Advocating on behalf of customers

Published: 8 February 2017

Before you can advocate on behalf of a Housing New Zealand customer, you will need their permission before we can discuss their case with you.

 

Advice for advocates

Tenant permission can be given by the customer:

  • over the phone (eg to a housing advisor at the Customer Services Centre) – this is by far the fastest way to raise and get a response to/progress a query and is the best channel to use for both routine and urgent enquiries.

  • in person (eg if you are attending a scheduled meeting with an applicant or tenant)

  • in writing (eg if you need to talk to us at a time when the customer cannot be available). This channel is best suited to non-routine, non-urgent enquiries. Please ask the customer to complete and sign this privacy waiver form which can then be scanned and emailed with details of the query to housingnz.stakeholderqueries@hnzc.co.nz. Please note that we aim to respond to incoming queries through this channel within two working days. 

 

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