Nau mai, haere mai. On 1 October, Housing New Zealand joined HLC and KiwiBuild to form Kāinga Ora – Homes and Communities.

Information on this site is still current. For more information about Kāinga Ora visit the Kāinga Ora website.


It’s important for us to continue to improve our customer service so let us know about your Housing New Zealand experience – whether good or not so good, and then we can look to put things right.

We aim to respond to enquiries within 2 business days. If you have an urgent enquiry please phone us on 0800 801 601.

Apply for housing

If you want to apply for housing you need to contact MSD on 0800 559 009 or

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You can provide feedback anonymously but it will limit our ability to investigate issues and our ability to let you know of the outcome.

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