Maintaining your house

Published: 9 February 2017

Housing New Zealand will:

  • make sure your home is clean and tidy when you move in
  • keep your home in good structural condition - we have an ongoing maintenance programme for all our properties
  • do any urgent repairs as quickly as possible
  • check that your smoke detectors work
  • repair normal wear and tear as soon as possible.

See Repairs to my property for more information.

Modifying a house for disability

If you are an existing Housing New Zealand tenant and you have a disability or mobility need that require modifications to your accommodation, contact us to discuss your options.

Contact us


Contractors that work for us are bound by a Code of Conduct. This requires them to:

  • contact you to agree a time for the repairs to be done - unless the job is urgent in which case we would assume you would be home
  • leave their name, address, phone number, date, time and reason for calling if you are not home when they call
  • show you their identification before entering your house
  • leave your house safe, clean and tidy at the end of every work day, and remove their rubbish
  • respect your privacy and treat your house and possessions with care
  • be appropriately dressed and polite to you at all times.

You can help by:

  • being home at the agreed time or giving us plenty of notice if you're not going to be home
  • moving furniture and personal items that may be in the way
  • keeping children and pets out of harm's way.
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