Published: 9 February 2017

Contractors that work for us are bound by a Code of Conduct.

This requires them to:

  • contact you to agree a time for the repairs to be done - unless the job is urgent in which case we would assume you would be home
  • leave their name, address, phone number, date, time and reason for calling if you are not home when they call
  • show you their identification before entering your house
  • leave your house safe, clean and tidy at the end of every work day, and remove their rubbish
  • respect your privacy and treat your house and possessions with care
  • be appropriately dressed and polite to you at all times.

You can help by:

  • being home at the agreed time or giving us plenty of notice if you're not going to be home
  • moving furniture and personal items that may be in the way
  • keeping children and pets out of harm's way.


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