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Housing New Zealand most improved agency in public sector reputation

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9 July 2019

Housing New Zealand (HNZ) has been ranked as the most improved agency in two major surveys that measure the public’s perception of the public sector.

Housing New Zealand Board Chair Vui Mark Gosche

The findings of the 2019 Colmar Brunton Public Sector Reputation Index and State Services Commission’s "Kiwis Count" survey has delighted Housing New Zealand Board Chair Vui Mark Gosche who said it was testament to the great work our people do every day.

The Public Sector Reputation index benchmarked 50 national public sector organisations against the four pillars that contribute to reputation – leadership and success, fairness, social responsibility and trust. Each entity’s reputation was indexed against the others.

The "Kiwis Count Survey" measures the quality of public sector organisations’ services and asks New Zealanders about their experiences using public services, how they have been treated using those services and how they rate the quality of those services.

Vui Mark Gosche said he was really pleased with the result. The organisation had been putting huge efforts into a range of activities.

These included:

  • making sure our tenants, the whanau we house, come first; whether that’s by giving them quality homes and living spaces, through to providing wrap around services in the areas of budgeting, household management and health support.
  • working with our partners – both government and non-government – to enhance the communities in which we all live.
  • working to bring all our older properties into a similar space as our new builds. We’ve already put in a base level of insulation for most of our homes, and in the next three years we will be upgrading the quality of heating devices in over 60,000 houses.
  • looking to see all homes, at a minimum, have a full retrofit which will further enhance the thermal tightness of the houses with insulation, better joinery and double glazing. We are also currently piloting ways to lower energy costs for our tenants.
  • building new houses that are designed and built to modern standards including double glazing, insulation, and energy-effective heating such as heat pumps that exceed the country’s codes of practice.

"We’ve currently got around 2700 houses under construction or nine times what we were building 3 years ago. That’s both new builds and replacing old houses, bringing an overall increase in the number of state houses," Mr Gosche said.

"We know there’s lots more to be done and we’re focused on ensuring lives continue to improve when people live in our homes. It’s heartening to know that Kiwis are already seeing the benefits from the work we’re doing."

The Public Sector reputation Index introduced three new measures this year that reflect the growing importance of wellbeing and kaitiakitanga to agency reputation.

They measured the agency’s positive impact on people’s mental health and wellbeing, how it helps people make a worthwhile contribution to society and how the agency protects the environment for future generations.

This year’s survey showed Housing New Zealand was one of the top five "movers and shakers" having improved their score by five or more points since 2018.

The survey showed the media had by far the biggest influence on the public perception of agencies.

Fire and Emergency NZ again topped the index while rounding out the top five were Tourism NZ, Maritime NZ, Callaghan Innovation and the Department of Conservation.

Read the reports

Public Sector Reputation Index 2019 - Colmar Brunton

Kiwis Count Survey - previous surveys

Trust in Public Sector at an all time high - State Services Commission media release.

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