While one of our South Auckland tenants was overseas, the hot water cylinder burst and flooded her property.
It was more than two weeks before access was gained and as a result there was significant damage to all the floors and walls. Black mould had started growing inside some of the cupboards.
Spotless General Manager Nicholas Davidson said everyone knew it was a major job right from the outset. An indicative timeframe of seven weeks was given to repair the property. The tenant was temporarily relocated nearby as she didn’t want to move from her community and church. Through great team work, the property was finished two weeks earlier than scheduled.
“Once we were advised the property had been badly affected by flooding, our teams swung into action. We knew significant remediation work would be required because of the flooding but also because of the time the water had been left sitting in the property.
“In addition, a large amount of other work was going to be required, including stripping and replacing water damaged wall linings, plumbing to replace the hot water cylinder, electrical work to replace water damaged electrical components, plastering, redecoration and installation of new carpets,” Nicholas says.
Spotless Work Supervisor Deborah McKinstry worked extremely hard to remediate the house, alongside subcontractors Coin Total Upgrades Limited, Keith Good Electrical Limited and U-Bend Plumbing Limited.
The elderly tenant, who is Tongan, was provided with regular communication from the team and very much appreciated being kept up to date on progress. This was successfully managed through collaboration between Spotless Supervisor Deborah and Josh Niuhulu from Coin Total, who is also Tongan and was able to speak with the tenant in her own language.
“All the trades knew the tenant wanted to return to her beloved home as soon as possible so we’re all delighted she was able to move back in two weeks earlier than expected. It was a really great result achieved in a very tight timeframe,” Nicholas says.
Needless to say, the tenant was absolutely elated to be able to move back to her beloved home in a community she loves, located close to what’s most important to her.