As I write this for Contractor Connect, we still seem to be experiencing extremes of weather across the country. Recently here in Auckland we had brilliant sunshine followed by a huge hail storm with hail the size of marbles in some places. It was severe but thankfully brief.
With the end of 2018 looming, I want to thank you again for your efforts over the past year. In particular, I want to express my gratitude to you and your teams for going above and beyond to ensure our tenants live in warm, dry and safe homes and are kept safe when we have these extreme and often severe weather events. Stories about the effects of many of these weather events, and your excellent responses to them, have featured in Contractor Connect throughout the year. As I say in each issue, continue to keep the customer at the centre of everything we do, as we’re continuing to deliver great results.
This leads nicely into the findings of our last survey. Feedback from tenants continues to be strongly positive, particularly in relation to ‘the contractors treated me and my family with respect’. This is a result you should be very proud of. How things go while you’re working in tenants’ homes, coupled with clear communication, makes a big difference to the outcome.
I wrote to the PBMC head contractors recently to let them know Housing New Zealand will be joining HLC and KiwiBuild in the newly formed Housing and Urban Development Authority (HUDA).
I also advised that HUDA will honour all existing Housing New Zealand contracts, including the existing PBMC contract with Housing New Zealand, and that transitioning through to the new organisation will take up to a year.
As the amalgamation progresses, we’ll continue to keep the PBMC head contractors informed. HUDA will lead the delivery of all state housing in New Zealand and will also encompass transport, community development and delivery of community amenities. The new entity is about enabling growth, joining capabilities and optimising joint efforts to build better cities and towns for New Zealanders. The creation of the HUDA will give the market certainty about which government agency to work with.
Finally, on behalf of Housing New Zealand I wish you and your teams a safe and restful Christmas and New Year. We look forward to working with you in 2019 to make it a great year for everyone.
National Maintenance & Upgrade Manager