Achieving great outcomes for tenants

Published: 19 June 2018

Our East and South Auckland regional maintenance delivery team recently held a whiteboard session with Performance Based Maintenance Contractor Spencer Henshaw to discuss how to create better workflows and improve our already well-established working relationship.

Both teams took time out of their busy schedules to review any current issues and how to address these through better engagement.

The teams agreed that having a weekly brainstorming session, along with training sessions for SHL trades, will keep both teams better informed and encourage open and consistent communication.

Sonja Clearkin, Manager Regional Maintenance, says the session allowed the teams to create tangible outcomes to work towards.

“Spencer Henshaw Regional Manager Karen Jacobs and I achieved what we wanted, which was getting the teams together in one room to talk through mutual frustrations, find areas for improvement and agree on how we want to interact with each other in the future,” Sonja says.

The workshop was a great way to achieve this and work on our partnership with Spencer Henshaw. Everyone now has a better understanding of our processes and we’re now aligned in a more cohesive way.

Both teams also agree they have one overriding focus – to work together to provide a great maintenance and repairs service to Housing New Zealand tenants, with our tenants at the centre of everything we do.

 

Housing New Zealand East and South Auckland and Spencer Henshaw teams

Housing New Zealand East and South Auckland and Spencer Henshaw teams

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