Nau mai, haere mai. On 1 October, Housing New Zealand joined HLC and KiwiBuild to form Kāinga Ora – Homes and Communities.

Information on this site is still current. For more information about Kāinga Ora visit the Kāinga Ora website.

Finishing with a flourish

Published: 19 June 2018

Below is some of the positive feedback received by our Customer Support Centre about work recently done by our maintenance contractors. Keep up the good work – it is certainly appreciated by our tenants.

Spencer Henshaw

Job - External door frame damaged, Central Auckland

Tenant feedback - Tenant called to thank the contractor who fixed the door. She is so happy and wanted to say thank you.

Job - Insulation installation, West Auckland

Tenant feedback - Tenant called to pass on her thanks to the two tradesmen for being so courteous and well mannered when they came to complete the job. They explained everything they were going to do and invited her to ask questions about the work – and they also took their shoes off, which she really appreciated. The tenant wanted to acknowledge their great work ethic.

Programmed Facility Management

Job - Installation of carpet, South Auckland

Tenant feedback - Tenant phoned to compliment the contractors, who did a beautiful job installing the carpet at her property. She said they took pride in their work and were very professional.

Job - Repairs to kitchen cupboards

Tenant feedback - Tenant phoned to compliment the contractor who came to re-attach the kitchen cabinet doors. He was brilliant and asked her to check she was happy with the work he had done. He also checked all the other cupboards and fixed any that were loose. He was excellent and needs a medal.

Job - Replacement of damaged and unsafe fencing, Lower Hutt

Tenant feedback - Tenant very happy with new fence. The workmen were brillant, cleaned up after they had finished and were great to work with.

Responsive Maintenance

Job - Leak restoration throughout the property, Taupo

Tenant feedback - Compliment received for the contractors, who did a quick and thorough job repairing a water pipe that had burst during the night. They came prepared with everything they needed and did a great job.

Job - Installation of heat pump, Hamilton

Tenant feedback - Tenant phoned to thank the two tradesmen who attended the job. They were very professional, left the area spotless and provided awesome service.


Job - Security light not working, Palmerston North

Tenant feedback - Tenant phoned to say the contractor went above and beyond. He explained what he needed to do and kept her updated – he was one of the best in a very long time.

Switched On, Christchurch

Job - Blocked kitchen sink waste pipe, Christchurch

Tenant feedback - Tenant called to say the tradesman did a fantastic job and his workmanship was also fantastic.

Switched On, Kaiapoi

Job - Repairs to kitchen cabinets

Tenant feedback - Tenant phoned to compliment the amazing work of the tradesman who attended the job. He was friendly and very onto it. He also provided excellent customer service and the tenant said he was the only tradesman who had arrived with all their tools, ready to get the job done on the spot. Amazing work, great job.

Dunedin Housing Maintenance, Invercargill

Job - Blocked bath drain

Tenant feedback - Tenant phoned to compliment the workmanship of the tradesman, who was also polite and competent. He also removed his boots and went above and beyond in carrying out the job.

Shout out...

Spencer Henshaw’s Mike Jarman

Spencer Henshaw’s Mike Jarman

And lastly, we end this edition with a big shout out from Housing New Zealand to Mike Jarman. Mike works for Spencer Henshaw in the Takanini area.

Mike’s had some really great feedback.

Our team says Mike always works hard, rain, hail or shine, and with no job ever too big or too small.

They also say Mike is always respectful, always works to meet timeframes, always does work of a high quality and consistently goes above and beyond for our tenants.

Thank you Mike.

Housing New Zealand really appreciates your commitment and dedication to your work and the tenants living in our homes.

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